Terms of service

1. Services

These terms apply to services provided by Lynadex LLC. References to “Lynadex” in these terms mean Lynadex LLC.

Lynadex LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Lynadex provides strategic advisory, business intelligence, research, expert meetings, team workshops and related decision support. Services may include facilitated discussions, analysis, written decision briefs, recommendations and agreed follow-up.

The description, deliverables, schedule and fee shown in an accepted proposal, order confirmation or checkout page define the service purchased and take precedence if they differ from these general terms.

2. Ordering a service

An initial enquiry is not an order. Before payment, Lynadex confirms the service format, scope, timing, total price and any information the client must provide. An order becomes binding when the client accepts those details in writing or completes the corresponding checkout.

Lynadex may decline or refund an order if the requested work falls outside its expertise, creates a conflict of interest or cannot be delivered within the proposed timeframe.

3. Prices and payment

All fees are quoted and charged in U.S. dollars (USD). The scope, schedule, total fee and any applicable taxes are confirmed in writing before payment or shown on the corresponding invoice or checkout page.

Payment may be made by bank transfer or securely by card through Stripe. Stripe processes card and payment-account information under its own terms and privacy policy; Lynadex does not store full card numbers. A receipt or invoice is provided after payment.

Focused engagements may be billed in full when commissioned. Larger or recurring engagements follow the deposit, milestone or monthly schedule stated in the accepted proposal. A late payment may pause work or future meetings after reasonable notice.

4. Client responsibilities

The client provides accurate context, relevant materials, timely access to participants and any required approvals. Advice and analysis depend on the quality and completeness of the information supplied. Delays in receiving that information may require the schedule to change.

Work outside the agreed scope requires written approval of any additional fee and timing before it begins.

5. Scheduling and cancellation

Meetings, workshops and meetups

A scheduled meeting may be rescheduled once without charge when requested at least 24 hours before its start. A cancellation made at least 48 hours before the start is eligible for a full refund. Later cancellations and missed meetings are non-refundable because preparation work and availability have been reserved. Lynadex may make a reasonable exception for documented emergencies.

Sprints and fixed-scope engagements

The client may cancel before work begins for a full refund. After work begins, Lynadex deducts the value of work completed and any approved non-cancellable external costs, then refunds the remaining prepaid balance.

Ongoing advisory

Either party may end a monthly engagement by written notice before the next billing date. Fees already paid for a current billing period are non-refundable once work for that period has begun, except where Lynadex cannot provide the agreed service.

6. Refund process

Cancellation, service or refund requests must be sent to contact@lynadex.com with the client name and order or invoice reference. Approved card refunds are returned to the original payment method. Bank-transfer refunds require verified account details. Lynadex initiates approved refunds within 10 business days; the financial institution may require additional processing time.

If a paid service materially differs from its agreed scope, the client should report the issue promptly and explain the difference. Lynadex will first offer a reasonable correction or replacement deliverable. If that is not possible, the parties will agree on a proportionate fee reduction or refund.

7. Nature of advice

Lynadex provides independent business analysis and recommendations with reasonable care. Unless expressly agreed in writing, the services do not constitute legal, tax, investment, accounting or regulated financial advice, and no specific commercial outcome is guaranteed. The client remains responsible for its decisions and implementation.

8. Intellectual property

After full payment, the client may use engagement-specific reports and materials for its internal business purposes. Lynadex retains ownership of its pre-existing methods, research frameworks, templates, know-how and general materials. Any broader assignment or licence must be stated in writing.

Third-party sources and materials remain subject to their respective rights and licences.

9. Confidentiality

Each party will protect non-public information received for an engagement and use it only to perform or receive the service. This obligation does not apply to information lawfully known already, independently developed, publicly available through no breach, or required to be disclosed by law.

10. Liability

Each party is responsible for direct loss caused by its proven breach. To the extent permitted by applicable law, Lynadex is not liable for indirect or consequential loss, decisions based on incomplete or inaccurate client information, or the failure of a third-party service outside its reasonable control.

11. Questions and disputes

Questions or complaints should first be sent to contact@lynadex.com so the parties can seek a practical resolution. Any governing-law or venue provisions specific to an engagement will appear in the accepted proposal, subject to mandatory protections that apply to the client.

12. Changes

Lynadex may update these terms for future orders. The version available when an order is accepted applies to that order unless the parties agree otherwise in writing.