Terms of service

1. Services

These terms apply to services provided by Lynadex.

Lynadex
30 N Gould St Ste N
Sheridan, WY 82801
United States

Services include metric and reporting reviews, data strategy, business and market analysis, executive data sessions and related decision support. An engagement may produce a measurement model, analytical brief, facilitated discussion, recommendation or agreed follow-up.

The accepted engagement note or proposal defines the question, boundaries, deliverables, schedule, participants and required inputs. It takes precedence if it differs from these general terms.

2. Agreeing an engagement

An initial enquiry does not create an engagement. Work begins only after both parties have accepted the scope, format, timing, responsibilities and relevant conditions in writing.

A request may be declined where it falls outside the available expertise, creates a conflict of interest, requires access to information that cannot be lawfully obtained or cannot be completed to an appropriate standard within the proposed timeframe.

3. Standard of work

Work is carried out with reasonable care, using sources and methods proportionate to the decision. Material limitations, unresolved contradictions and significant evidence gaps will be identified where they could affect a conclusion.

Unless a different assurance process is agreed, findings are reviewed for internal consistency and source traceability. They are not an audit, certification or substitute for a regulated professional opinion.

4. Client responsibilities

The client provides accurate context, relevant materials, timely access to participants and any required approvals. Advice and analysis depend on the quality and completeness of the information supplied. Delays in receiving that information may require the schedule to change.

Work outside the agreed scope requires written agreement on the revised boundaries, inputs, deliverables and timing before it begins.

5. Scheduling and ending an engagement

Meetings and executive data sessions

A scheduled meeting may be rescheduled when reasonable notice is given. Repeated changes, missed meetings or delays in providing essential inputs may require the timetable and deliverables to be reconsidered.

Sprints and fixed-scope engagements

Either party may end a fixed-scope engagement by written notice. The parties will identify completed work, materials that can be handed over, confidential information that should be returned or deleted and any obligations that continue.

Ongoing advisory

Either party may end an ongoing engagement by written notice in accordance with the notice period stated in the engagement note. Any orderly handover and final deliverables will be agreed in writing.

6. Review and correction

If a deliverable materially differs from the agreed scope, the client should report the issue promptly and identify the relevant requirement. The difference will be reviewed and, where appropriate, the affected part corrected or replaced within a reasonable timeframe.

New evidence, changing market conditions or disagreement with a recommendation do not by themselves mean that a deliverable is defective. Where they materially change the analysis, the parties may agree a revised scope.

7. Nature of advice

Independent business analysis and recommendations are provided with reasonable care. Unless expressly agreed in writing, the services do not constitute legal, tax, investment, accounting or regulated financial advice, and no specific commercial outcome is guaranteed. The client remains responsible for its decisions and implementation.

8. Intellectual property

The client may use engagement-specific reports and materials for its internal business purposes. Pre-existing methods, research frameworks, templates, know-how and general materials remain the property of Lynadex. Any broader assignment or licence must be stated in writing.

Third-party sources and materials remain subject to their respective rights and licences.

9. Confidentiality

Each party will protect non-public information received for an engagement and use it only to perform or receive the service. This obligation does not apply to information lawfully known already, independently developed, publicly available through no breach, or required to be disclosed by law.

10. Liability

Each party is responsible for direct loss caused by its proven breach. To the extent permitted by applicable law, Lynadex is not liable for indirect or consequential loss, decisions based on incomplete or inaccurate client information, or the failure of a third-party service outside its reasonable control.

11. Questions and disputes

Questions or complaints should first be sent to contact@lynadex.com so the parties can seek a practical resolution. Any governing-law or venue provisions specific to an engagement will appear in the accepted proposal, subject to mandatory protections that apply to the client.

12. Changes

These terms may be updated for future engagements. The version available when an engagement is accepted applies unless the parties agree otherwise in writing.